Question 1

How do I book a cleaning?

Accepted Answer

Book online in under two minutes — pick your service, choose a date and time, and confirm. You'll receive instant email and SMS confirmation.

Question 2

Can I book same-day cleaning?

Accepted Answer

Yes. Same-day and emergency turnovers are available for bookings placed before 12 PM, subject to team availability. A rush fee applies.

Question 3

Do you sync with my Airbnb or VRBO calendar?

Accepted Answer

Yes. Connect your iCal link and we automatically schedule turnovers after every checkout — no manual booking needed.

Question 4

Can I set up recurring cleanings?

Accepted Answer

Absolutely. Choose weekly, biweekly, or monthly plans and save up to 20% on every visit.

Question 5

How far in advance should I book?

Accepted Answer

We recommend 48 hours for guaranteed slots, but most bookings placed 24 hours ahead are confirmed.

Question 6

Can I reschedule or cancel?

Accepted Answer

Reschedule or cancel free up to 24 hours before your appointment from your customer portal. Later changes incur a 50% fee.

Question 7

Do I need to be home during the cleaning?

Accepted Answer

No. Most hosts provide a lockbox code, smart lock PIN, or key handoff. Access details are stored securely and encrypted.

Question 8

What areas do you serve?

Accepted Answer

We serve the metro area and surrounding suburbs within a 40-mile radius. Use the service area checker to confirm your address.

Question 9

How much does an Airbnb turnover cost?

Accepted Answer

Turnovers start at $129 for a studio and scale by bedrooms, bathrooms, and square footage. Use the instant quote calculator for an exact price.

Question 10

Are there any hidden fees?

Accepted Answer

Never. Your quoted price is your final price unless you add services on-site. Rush, pet, and laundry add-ons are shown before checkout.

Question 11

Do you offer discounts for multiple properties?

Accepted Answer

Yes. Hosts with 3+ properties and property managers receive volume pricing — typically 10–20% off standard rates.

Question 12

Is a deposit required?

Accepted Answer

A card is required to hold your slot; standard bookings charge after service. First-time deep cleans require a 25% deposit.

Question 13

What payment methods do you accept?

Accepted Answer

All major cards, Apple Pay, and Google Pay via Stripe. Property managers can request NET-15 invoicing.

Question 14

Do prices change during peak season?

Accepted Answer

Standard rates stay the same year-round. Only same-day rush service carries a surcharge.

Question 15

What's included in a standard turnover?

Accepted Answer

Full bathroom and kitchen sanitizing, dusting, floors, trash removal, bed making with fresh linens, staging, and a completion photo report.

Question 16

Do you bring your own supplies?

Accepted Answer

Yes. Teams arrive with professional, eco-friendly products and equipment. We can use your preferred products on request.

Question 17

Do you handle laundry?

Accepted Answer

Yes — in-unit laundry is an add-on, or use our linen exchange for commercially laundered sheets delivered at every turnover.

Question 18

Do you restock guest supplies?

Accepted Answer

We restock toiletries, paper goods, and coffee from your on-site inventory, track par levels, and alert you when stock runs low.

Question 19

What is a photo report?

Accepted Answer

After every clean, your cleaner uploads timestamped photos of each room so you can verify guest-ready condition from anywhere.

Question 20

Will I have the same cleaner each time?

Accepted Answer

We assign a primary team to your property for consistency, with trained backups who follow your saved property notes.

Question 21

How long does a turnover take?

Accepted Answer

Studios and 1-bedrooms take 1.5–2.5 hours; larger homes 3–5 hours. Your instant quote includes an estimated duration.

Question 22

Do you report damage left by guests?

Accepted Answer

Yes. Cleaners document damage with photos immediately so you can file Aircover or VRBO claims within the deadline window.

Question 23

Can you handle pet hair?

Accepted Answer

Yes — select the pet cleaning add-on and teams bring HEPA vacuums and dander-removal tools.

Question 24

Do you clean hot tubs or exteriors?

Accepted Answer

We handle patios, balconies, and outdoor furniture staging. Hot tub chemical service is available through our partner network.

Question 25

Are your cleaners background checked?

Accepted Answer

Every cleaner passes a national background check, identity verification, and in-field training before their first solo job.

Question 26

Are you insured and bonded?

Accepted Answer

Yes — $2M general liability insurance plus bonding. Certificates of insurance are available for property managers on request.

Question 27

What if something is damaged during cleaning?

Accepted Answer

Report it within 48 hours and our insurance covers repair or replacement. Incidents are rare and always resolved quickly.

Question 28

What is your satisfaction guarantee?

Accepted Answer

If anything misses the mark, tell us within 24 hours and we'll re-clean the affected areas free — or credit your account.

Question 29

How do you secure my access codes?

Accepted Answer

Lockbox and smart-lock codes are encrypted at rest, visible to assigned cleaners only during the job window, and never stored on personal devices.

Question 30

Are your products safe for kids and pets?

Accepted Answer

We default to eco-friendly, non-toxic products that are safe once dry. Fragrance-free options are available.

Question 31

Can you handle back-to-back same-day checkouts?

Accepted Answer

Yes — that's our specialty. Teams are dispatched at checkout time and finish before your check-in window opens.

Question 32

Do you work with property management companies?

Accepted Answer

Yes. We support portfolios of 5–200 units with dedicated account managers, consolidated invoicing, and API/PMS integrations.

Question 33

Can cleaners follow my custom checklist?

Accepted Answer

Upload your checklist and staging photos to your property profile — teams follow it step-by-step and confirm each item in the app.

Question 34

How do I know when the cleaning is done?

Accepted Answer

You get a push/SMS notification with the photo report the moment your cleaner marks the job complete.

Question 35

What happens if a cleaner can't make it?

Accepted Answer

Our backup guarantee dispatches a trained replacement automatically. In 3+ years we've never missed a check-in deadline.

Question 36

Do you integrate with Guesty, Hostaway, or Hospitable?

Accepted Answer

Yes — we integrate with major PMS platforms plus iCal for direct Airbnb/VRBO calendar sync.

Question 37

Can you store and manage my linen inventory?

Accepted Answer

Yes. We count linens at each visit, rotate stock, and flag worn items for replacement before guests notice.

Question 38

Do you offer mid-stay cleaning for long bookings?

Accepted Answer

Yes — mid-stay refreshes (towels, trash, light cleaning) are popular for stays over 7 nights and priced from $79.

Question 39

Can I gift a cleaning to another host?

Accepted Answer

Yes — digital gift cards are available in any amount and never expire.

Question 40

Do you have a referral program?

Accepted Answer

Refer a host and you both receive $50 credit after their first completed cleaning. Credits stack with no limit.

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